These terms govern the use of this website and the services described on it. Where you engage us, your signed proposal or scope of work sits alongside these terms and takes precedence if the two conflict.
1. Scope of work
Every engagement has a written scope listing deliverables and quantities. Anything outside that scope is quoted before it is carried out. Where a scope says "up to" a number, that is the maximum included.
2. Fees and taxes
Retainer fees are invoiced in advance and are payable within the period stated on the invoice. Project fees are split between commencement and delivery as set out in the proposal. All prices shown on this website exclude applicable taxes.
3. Advertising spend
Advertising and media spend is separate from our fees and is paid by you directly to the relevant platform from your own payment method. We do not mark up, hold or take a commission on media spend.
4. Your responsibilities
Delivery depends on timely access to accounts, approvals within a reasonable period, and answers to questions only you can provide. Delays on your side move the timeline accordingly.
5. Ownership
You own your domains, hosting, advertising accounts, analytics and approved final deliverables. Rights to working files and unused concepts follow the signed proposal. On termination we hand over credentials for accounts held in your name.
6. Term and cancellation
Standard monthly retainers run month to month and may be cancelled by either party with 30 days written notice. Work already delivered and the notice period remain payable. Fixed-term and prepaid arrangements are set out in the proposal.
7. What we do not guarantee
We do not guarantee specific search rankings, traffic volumes, follower growth, enquiry counts, sales or return on advertising spend. No agency controls the platform algorithms, your market, your pricing or your sales process. We are responsible for the work, the transparency and the reporting.
8. Confidentiality
Each party keeps the other non-public information confidential during the engagement and afterwards.
9. Third-party platforms
Our services depend on platforms we do not control. We are not liable for their outages, policy changes, account suspensions or pricing changes, though we will act reasonably to resolve them on your behalf.
10. Limitation of liability
To the extent permitted by law, our total liability in any twelve-month period is limited to the fees paid to us in the preceding three months. We are not liable for indirect or consequential loss.
11. Governing law
These terms are governed by the laws of India.